Introduction
Dak Karmayogi Portal has recently launched a new course that is Dak Karmayogi Grievance Handling Mechanism in Indiapost. The objectives of this course is to understand about Grievance Handling mechanism in India Post.
This course is designed to educate the Post Office staff about the
procedures available for registering public complaints. It is also designed
for the PG – handling staff in Post Offices and Administrative offices to
understand the processing of registered complaints.
So in this article, we will be discussing the questions & answers related to this course.
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Question & Answers: Dak Karmayogi Grievance Handling Mechanism Course
1. India Post strives to settle 90 percent of complaints within …
Ans – 15 Days
2. Who is the Joint Secretary level Officer in the Department nominated to run the Grievance Handling Mechanism in India Post?
Ans – DDG (PG)
3. What is the application used for handling Customer Complaints in India Post?
Ans – SAP CRM
4. Complaints for these Offices cannot be directly raised, as these offices are not mapped in CRM
Ans – Branch Office
5. Complaints for mail articles are registered against
Ans – Article Booking Office
6. SAP CRM for Complaints handling was rolled out on
Ans – 30.12.2019
7. What is the full form of OER in OER Table
Ans – Object Event Repository
Dak Karmayogi Grievance Handling Mechanism Course Answers By Gdsresults.org
8. What data is stored in OER Table?
Ans – All events related to article from its booking to delivery
9. At the time of registration of complaint, the complaint is shown pending at
Ans – Office that last scanned the article
10. Which office can close a complaint?
Ans – Office of Origin / booking
11. The Delivery Office will change the status of the complaint to___and send it to the Office of Origin for closure
Ans – Sent for Resolution
12. Forclosing a complaint, the Office of origin will change the status of the complaint to
Ans – Resolved
13. Who is the Nodal Public Grievance Officer for India Post?
Ans – ADG (PG)
14. This is a Government of India platform for Grievance Redressal for customers
Ans – CPGRAMS
15. The Department’s Instagram handle is
Ans – indiapost_dop
Dak Karmayogi Grievance Handling Mechanism Course Final Quiz Answers
1. What is the full form of OER in OER Table
Object Event Repository
2. Complaints registered against an office are called _____ complaints for that office
Outward
3. Forclosing a complaint, the Office of origin will change the status of the complaint to
Resolved
4. SAP CRM for Complaints handling was rolled out on
30.12.2019
5. India Post strives to settle 90 percent of complaints within …
15 days
6. Complaints for these Offices cannot be directly raised, as these offices are not mapped in CRM
Branch Office
7. A Complaint ID consists of
10 digits
8. Complaints for articles booked at some other office and shown pending at the delivery office will be shown as __ complaints for Office of Delivery
Inward
9. Who is the Joint Secretary level Officer in the Department nominated to run the Grievance Handling Mechanism in India Post?
DDG (PG)
10. Which office can close a complaint?
Office of Origin/booking
11. What data is stored in OER Table?
All events related to article from its booking to delivery
Dak Karmayogi Grievance Handling Mechanism Course Answers By Gdsresults.org
12. How many categories are available for raising complaints
4
13. What Role is to be assigned for accessing CRM Complaints module?
DOP_Int_Emp
14. Complaints for mail articles are registered against
Article Booking Office
15. The Delivery Office will change the status of the complaint to___and send it to the Office of Origin for closure
Sent for Resolution
16. The Department’s Instagram handle is
indiapost_dop
17. At the time of registration of complaint, the complaint is shown pending at
Office that last scanned the article
18. What is the application used for handling Customer Complaints in India Post?
SAP CRM
19. Who is the Nodal Public Grievance Officer for India Post?
ADG (PG)
20. Appeals can also be made by customers who are not satisfied by the resolution provided by the Department under PG Portal.Who is the Nodal Authority for such Appeals in India Post?
DDG (PG)
21. This is a Government of India platform for Grievance Redressal for customers
CPGRAMS
Conclusion
This course will help postal employees better understand the grievance handling mechanism and the process of resolving complaints.
