India Post has introduced a new premium service named 24 Speed Post, aimed at providing next-day (D+1) delivery of Speed Post articles between selected metro cities. The service has been designed to meet increasing demand for urgent, time-bound document delivery with assured service standards and priority handling across the postal network.
The launch marks a strategic expansion of India Post’s premium mail segment under the Speed Post category.
Table of Contents
What Is 24 Speed Post?
24 Speed Post is a day-definite Speed Post product that ensures delivery of articles by the next day (D+1) between identified metro cities. The service is positioned as a premium offering for both retail and bulk/corporate customers, with enhanced operational controls, priority processing, and integrated technology support.
The product has been developed based on recommendations of the Mail & Parcel Optimization Project (MPOP) to strengthen India Post’s competitiveness in the express delivery market.
Cities Covered Under 24 Speed Post
In the initial phase, 24 Speed Post is available only between the following six metro cities:
- New Delhi
- Mumbai
- Bengaluru
- Chennai
- Kolkata
- Hyderabad
Booking and delivery are restricted to identified post offices and PIN codes within these cities, as notified through official annexures.
Booking Locations and Cut-Off Timings
Where Booking Is Allowed
- Selected Post Offices
- Business Parcel Centres (BPCs)
- BNPL Centres
- Identified franchisee outlets linked to these facilities
Booking Cut-Off Time
- Post Offices / Franchisees: Up to 4:00 PM
- BPCs with direct bagging facility: Up to 6:00 PM
These cut-off timings are mandatory to ensure same-night air connectivity.
Delivery Commitment and Handling Priority
- Delivery is committed by the next day (D+1) from the date of booking
- Articles receive top priority at every stage:
- Booking
- Bagging
- Processing
- Transmission
- Delivery
- Delivery attempts may be arranged on Sundays or holidays, if required, to meet service timelines
Tariff for 24 Speed Post
The service is offered at a premium tariff under the Speed Post category.
| Weight Slab | Local / Up to 200 km | 201–500 km | 501–1000 km | 1001–2000 km | Above 2000 km |
|---|---|---|---|---|---|
| Up to 50 g | ₹38 | ₹94 | ₹94 | ₹94 | ₹94 |
| 51–250 g | ₹48 | ₹118 | ₹126 | ₹136 | ₹154 |
| 251–500 g | ₹56 | ₹140 | ₹150 | ₹164 | ₹186 |
GST is applicable as per the rules.
Key Features of 24 Speed Post
- Guaranteed next-day delivery (D+1) between metro cities
- End-to-end tracking with real-time visibility
- OTP-based delivery included as a bundled feature
- SMS alerts at key stages such as booking, receipt, out-for-delivery, and delivery
- API-based data exchange for system integration
- Option to avail add-on services like insurance, registration, and e-POD on payment of prescribed charges
Benefits for Bulk and Corporate Customers
Bulk and corporate customers are extended all benefits of the BNPL (Book Now Pay Later) scheme, including:
- Credit facility under BNPL
- Free pick-up service
- Volume-based discounts aligned with Speed Post documents
- Additional discount on advance payment
- National Account facility for centralized billing
- Pre-issued barcode series for operational efficiency
Processing and Operational Workflow
- Special red-coloured bags are used exclusively for 24 Speed Post
- Separate sorting areas are earmarked at APTMO and NSH
- Articles are connected through identified night flights on the same day of booking
- Destination hubs ensure early morning dispatch to delivery post offices
- Dedicated delivery manifests are generated for priority execution
Delivery Procedure
- Articles are opened and sorted on top priority at delivery post offices
- Separate invoicing is done for delivery staff
- Delivery staff confirm recipient availability using registered mobile numbers
- Delivery status is updated in real time using the Internal Mobile App (IMA)
Compensation and Claim Framework (Overview)
A structured and automated compensation mechanism has been introduced for service assurance. Claims can be filed online or offline within prescribed timelines, supported by system-generated tracking data. Claims are processed through a dedicated module developed by CEPT, ensuring transparency and timely resolution.
Monitoring, KPIs, and Performance Tracking
Performance of the 24 Speed Post service is monitored through defined KPIs, including:
- D+1 delivery percentage
- Lane-wise performance
- Transit time analysis
- Volume growth (retail and bulk)
- Customer satisfaction scores
- Grievance resolution metrics
Staff Training and Incentives
To ensure strict adherence to timelines:
- Staff across booking, processing, transportation, and delivery are trained specifically for 24 Speed Post
- Incentives are provided at multiple operational stages to encourage priority handling and service quality
Conclusion
The introduction of 24 Speed Post represents a significant upgrade to India Post’s premium delivery portfolio. With next-day metro delivery, priority processing, integrated tracking, and strong operational controls, the service is well suited for urgent documents, corporate dispatches, and time-sensitive communications.
